Theatrical Tools in Service Design

On Camera

We've posted videos of our working methods before, but in German.

For those of you without German skills, here we are in English giving a (super-accelerated) sample at the Service Design Network Conference in Berlin this summer.

Beyond Roleplay - Theatrical Tools in Service Design from Snook on Vimeo.

Thanks to Snook for filming!

19 comments:

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Unknown said...

Yet another reason and proof point why Adam is not just a good presenter, but a true leader in human Enginuity. Mr. St. Lawrence: a real Christmas Present this 2011. Thank you and God's Speed...your talent and passion is a gift to us all.

Chris

Adam StJohn Lawrence. said...

Thanks Chris! But half of that was Markus. And/or the chicken. :)

Adam StJohn Lawrence. said...

And while we are on the subject, your own creativity, energy and leadership is an inspiration. Thank YOU!

Service Design said...

Great Video!thanks for sharing and look forward to more.

Adam StJohn Lawrence. said...

Thanks! The wonderful lasses at Snook made the video... :)

Unknown said...
This comment has been removed by a blog administrator.
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Dennis Bell said...

When it comes to enhancing the customer experience in service design, using theatrical tools can make a significant difference. Just like Ezybook's efficient and convenient Short Stay Parking Gatwick service, which seamlessly caters to travelers' needs, creating memorable service experiences through theatrical elements can leave a lasting impression on your customers. Whether it's setting the stage for a smooth check-in process or providing a dramatic sense of ease, integrating these tools can help your service design shine!

Calisto Asher said...

Fascinating read! Integrating theatrical tools in service design adds a dynamic layer to user experiences. Reminds me of the seamless service provided by Express Parking UK, where every interaction feels like a well-scripted performance, ensuring a smooth and enjoyable journey from start to finish.

Amelia Tim said...

Fascinating read! The integration of theatrical tools in service design is a brilliant concept. The visual storytelling parallels perfectly with the engaging style of MobileInfoGraphics, creating an immersive experience. Can't wait to explore more intersections between design and innovation!