The Work•Play•Experience Blog

Work, Play, Experience...

Welcome to WorkPlay, my blog exploring the interfaces between theater, play, service and experience design!

Adam
Posted by Adam StJohn Lawrence.

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Recommended reading: the top 5 posts

  • The presentation in YOU! : why Powerpoint is missing the point
  • Stepping between worlds - designing entrances
  • Boom-wowowow-BOOM! : killer narrative structure
  • Starting badly on purpose: lowering expectations
  • Shuffle the service to make it better

Posts by theme...

  • experience design (81)
  • theatrical technique (41)
  • presentation technique (30)
  • service (28)
  • narrative structure (25)
  • fun (24)
  • motivation (24)
  • retail (21)
  • comedy (19)
  • authenticity (18)
  • case study (18)
  • surprise (16)
  • talent (16)
  • practical exercise (14)
  • entrances and exits (12)
  • restaurant (12)
  • architecture (11)
  • costume (10)
  • light (10)
  • timing (9)
  • anticipation (8)
  • dominica (8)
  • senses (7)
  • tourism (7)
  • dinner theater (6)
  • hidden value (6)
  • simplicity (5)
  • book review (4)
  • theme park (4)
  • party (3)
  • h4X0r3d (1)

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Welcome!

Welcome!
I'm Adam, a customer experience and service design consultant, a professional comedian and an actor.

With service innovator Markus Hormess, I use unique theatrical tools to help companies wordwide. Click the pic for more...

The Work•Play•Experience blog is proud to be featured in Alltop.

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Top 5: the most popular posts

  • Shuffle the service to make it better
  • Starting badly on purpose: lowering expectations
  • Boom-wow-wow-wow-BOOM! : narrative structure
  • Stepping between worlds: designing entrances
  • The presentation is YOU! : why Powerpoint is pointless

Click below for the free miniBook!

Click below for the free miniBook!
You'll find 12 great tips for experience and service design in my short e-book.

Let's work together

  • Learn about Adam's consultancy & design services
  • Learn about Adam's comedy shows
  • Learn about Adam's music shows

Let's talk...

  • Adam Lawrence
  • Customer Experience Designer, Experience Director
  • Europe +49 (157) 7374 3115 (GMT+1hour)
  • adam ( at ) workplayexperience.com

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    Search posts by theme

    • anticipation (8)
    • architecture (11)
    • authenticity (18)
    • book review (4)
    • case study (18)
    • comedy (19)
    • costume (10)
    • dinner theater (6)
    • dominica (8)
    • entrances and exits (12)
    • experience design (81)
    • fun (24)
    • h4X0r3d (1)
    • hidden value (6)
    • light (10)
    • motivation (24)
    • narrative structure (25)
    • party (3)
    • practical exercise (14)
    • presentation technique (30)
    • restaurant (12)
    • retail (21)
    • senses (7)
    • service (28)
    • simplicity (5)
    • surprise (16)
    • talent (16)
    • theatrical technique (41)
    • theme park (4)
    • timing (9)
    • tourism (7)

    Experience/Service/Design/Presentation blogs I read...

    • ExperienceCurve by Karl Long
      How To Become a Leasing Agent With No Experience
    • Humor That Works
      2025 Humor Awards Finalists
    • Janice Tomich | Presentation Collaboration and Coaching
      13 Tips to Help You Become a Sought-After Keynote Speaker
    • Terry Blanchard
      Hello, world!
    • 31Volts
      New Posst
    • Putting people first
      Experientia participating in Swiss Smart Government Day
    • Step Into The Spotlight!
      How to lie, lure & lead yourself to greater success…
    • The Customer Experience Labs
      Hello world!
    • Experience Clinic Blog
      Revealed: How To Make Loyalty Easy
    • Pow! Right Between The Eyes! Andy Nulman's Blog About Surprise
      The Uninvited Silent Partner That Haunts Every Success
    • Customer Experience Matters
      2017 Temkin Forgiveness Ratings, UK: Sony, Aldi, & Nationwide On Top
    • Adaptive Path
      Capital One’s AdaptivePath.org Year In Review
    • Design for Service
      Paula Bello on Building Service Design at KONE
    • AT-ONE Service Innovation
      New version of the Touch-point cards
    • The Applied Improvisation Network
      Dangerous deviation or creative responsiveness? - article on improvisation and therapy
    • Customer Experience Crossroads
      Innovation in Online Travel Bookings: Get Inspired by Lufthansa
    • Customer Experience Optimization
      Journey Mapping: Focus on the Customers’ Experience
    • Experience Architect, from Live Path
      Live Path's work @SXSW
    • Service Untitled
      A New Chapter for Service Untitled
    • nicomorelli
      The Life 2.0 Business Model
    • Choosenick!
      New blog! Pitch to Product
    • Customers Rock!
      Customer-Obsessed Service
    • Customer Innovations - Driving Profitable Growth
      We’re Moving to the New Customer Innovations Website
    • The Customer's Shoes (blog)
      Crystal Renn by Giampaolo Sgura for Vogue Japan
    • Design Generalist
      moving home
    • In-Store & Retail Media News
      All Lost in the Supermarket, Take 2: What's Green Anyway?
    • Service Design - DesignThinkers Weblog -
      Moving my Blog to WENOVSKI
    • Experience Manifesto
      A Personal Note from David
    • André Braz
      Surprise, novelty and details for a “tasty” experience
    • Total Experience
    • EDO lounge (German/English)
    • Experienceology
    • Church of the Customer Blog
    • Stimmt.Blog
    • Markus Hormess' Service Innovation (in German)
    • The Workplace

    Other sites

    • The WorkPlayExperience company
    • The Business Comedian - my standup site
    • German version of my standup site
    • The Jukebusters - my music trio
    • My Bodalgo profile (voice work)
    • BusinessShowBusiness - my XD lens

    Post Archive

    Mad•Dogma - statements of iron belief

    • Comedy connects
    • Give them more than they expect
    • Fun is not the other end of serious
    • Improvise! You can't - and shouldn't - predict everything
    • Only the absence of play is created
    • Experience cannot be measured, only told
    • Sell sizzle, not sausages
    • People buy from people, dammit
    Adam StJohn Lawrence.
    I'm an experience designer, a comedian, a psychologist, and a businessman. I'm a trainer, an actor, a singer, a stand-up, and a consultant who works all over the world in zoos, studios, and top businesses. I love good service, exciting advertising, and engaging experiences. I'm an Englishman, but you'll usually find me in Germany or the Caribbean. I look for the fun in everything! Let's talk! Call me at +49 157 7374 3115 (Germany) or +1 767 440 5413 (Americas).
    View my complete profile

    Where I am


    Wish you were here?

    Wish you were here?
    Think you know the Caribbean? Think again.

    Copyright?

    All images gathered from the internet and used here are assumed in good faith to be intended for distribution, and are presented here in lower quality and resolution than the original. If I am using your image against your wishes, just contact me and I will remove it immediately. Adam

    Impressum

    All original content is the responsibility and copyright of:
    Adam Lawrence
    Work•Play•Experience Office: Frankenstr. 9, D-90762 Fuerth, Germany.
    +49 157 7374 3115

    Other Mad Dog Productions:
    thebusinesscomedian.com
    funnybusiness.de (German)
    der-brite.de (German)
    mad-dog-productions.de
    der-dicke-englaender.de (German)

    No responsibility is accepted for the content of external sites.


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