Backstage heroes

Ninja* customer service

I am sure most of you will have seen this great video, and others of this ilk.

The lesson for customer experience and service designers?

Sometimes we have to give up the easy life backstage, to make things more memorable for the customer frontstage.

PS For a very different take on "the men in black", try here.

(*Actually it's bunraku, but ninjas always sell better.)

1 comment:

kat said...

Actually, it's not bunraku. It's using a similar technique if anything and it's as close to bunraku as the stuff Jim Henson did inspired by it. Do pay attention, that boy at the back.

Also, ninjas may sell better, but Pirates get you stuff for free.

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