Fake smiles are dangerous

Take the test

I've written before on the dangers of fake smiles in customer experience design. Customers spot them - can you?

The BBC's psychology crew offer this test.

The best way to avoid fake smiles (and uneasy customers) is to make sure that your team are having a blast at work. That's not just a hunch - the Sunday Times Great Places to Work Survey showed that companies whose staff were enjoying their daily grin(d) grew four times faster than average.*

More on what to do about fake smiles here and here.

Plastic smile pic by colodio by at flickr.
* Over the past five years, companies rated as “a good place to work” have shown 25 per cent growth in share and dividend returns, compared to an average return of only 6.3 per cent.
(Source: Sunday Times Great Places To Work Survey, 2002)


No comments:

Latest posts...

There was an error in this gadget