In future, I'll be posting on our WorkPlayExperience website's own blog . This blog will remain here as a resource, but there won...

Some interviews with WorkPlayExperience If you like it raw, here's a transcript of an interview I did with the Design Transitions s...

Our session at the Service Design Network Conference in Cologne By popular demand - quite literally - we'll be running our hit worksho...

Some things you can't say with Powerpoint So, back in October 2011 the nice folks at the SDNC conference in San Francisco gave us a sess...

An interview with the Jam Initiators. Thanks to Sophie Renault of the Université d'Orléans for permission to publish her interview...

We're jamming again After nearly killing ourselves with 68* hours of continuous Jamming at the Global Service Jam back in March, we are...

(From a WPX press release) Global Service Jam initiators WorkPlayExperience presented jamming techniques at Informatik 2011, the computer in...

(From a WPX press release) A personal interest in education and learning has blossomed into an important business field for WorkPlayExperien...

On Camera We've posted videos of our working methods before, but in German. For those of you without German skills, here we are in Engli...

48 hours to design a new service - be there! On 11, 12 & 13 March, 2011, people interested in service and customer experience will meet...

Tools session at the Service Design Network conference It's great to hear that our session proposal for the Service Design Network'...

Why the hiatus? It's been a sleepy time on this blog recently, for a couple of reasons. The first is that Twitter has taken over as my m...

Top practical tips Theater can give you powerful - and long proven - tools for service design and experience work. Our customers at Work•Pl...

...how Work•Play•Experience gets down to business When we are boldly going where no service design agency has gone before, Markus and I fi...

Yes, really. It drives me crazy when people think of their Powerpoint* slides as their "presentation". Really, truly crunchy-mo...

Lessons for customer experience from a master of voice Over the last couple of days, I have spent a little time with three exceptional music...

Why we use theatrical rehearsal techniques in service experience design If you have ever been to a Work•Play•Experience experience workshop...

Best of both worlds How a stand-up comedian rehearses for both flexibility and confidence. An over-rehearsed presentation - like an over-reh...

Leading the horse to water If you went your presentations to be effective and your events to rock, you will need to think about where you l...

... so stop thinking too hard Watching the extras to the Bourne films on the train, I came across this piece of advice which every service ...

Game-based approach to architectural design Here's a fascinating report on a new design methodology thesis by Christopher Totten. Totte...

Starting out right David Zinger posted a nice overview of his time with impromaster Keith Johnstone. There's a lot worth reading there...

My personal top ten Business people love my presentation coaching. I'm an actor and stand-up comedian, so they find my approach refresh...

Giving captive audiences a lift... Elevators (or "lifts", if you're a BritSpeaker like me) are massively underused resources. ...

Move the meeting to the Holodeck... Want a cheap and easy way to boost the effectivity of your creative sessions (and in fact any meeting)? ...

Which way next? Once, there was UX, or user experience . An emphasis on how the user interacted with your product. Then we zoomed out to CX...

If you love what you do, somebody else will love it too... Winston Churchill gave a famously short speech to schoolboys, where he said: ...

Mark Hurst put me on to this terrific wedding video. It's great fun, but it can also teach us something... Presumably nobody in this c...

Affinity blog group I've been fiddling with the jolly knobs at Google Analytics, and have worked out that the readers referred by these ...