cX makes you rich and famous

Quote of the week...on customer experience design

I'm a little tied up with my festival just now, so here's a Fast Company quote to keep you going...

"A three-year study of more than 40 Fortune 500 companies by the research firm Peer Insight found that companies focused on customer-experience design outperformed the S&P 500 by a 10-to-1 margin from 2000 to 2005."

It's great to finally be at the point where the numbers start coming through...

ten picture by spacepotato at flickr

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