Get hands-on at the Global Service Jam!

48 hours to design a new service - be there!

On 11, 12 & 13 March, 2011, people interested in service and customer experience will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme.

The Friday evening (local times) will see service designers, customer experience folks, students, professors, businesspeople, anthropologists, customers, hackers and actors converge on jam locations all over the world. After meeting up and warming up, they will be given a set of common themes for a brand new service. Based on brainstormed ideas, teams will form. Then it's time to get practical.

The teams will have less than 48 hours to research, ideate, prototype (and iterate) their service using whatever methods they want to explore. A social media thread will make sure that all teams - worldwide - will know what is going on, and who is working on what. Groups will learn together, experiment, and bounce ideas and techniques around the planet.

On Sunday afternoon, each team will upload their ideas in a digital, disseminable form, under a Creative Commons licence. (The idea remains yours, but the world will see how you made it).

Sound like fun?

Perhaps you want to run a local jam? Or perhaps you want to find other people local to you who might be interested? Maybe you just want to enjoy the buzz?

Get on list at

Follow @GSJam and #GSJ11 on Twitter!

The Global Service Jam is a not-for-profit initiative by
Work•Play•Experience and EDO, the Experience Design Organisation.

Jammy logo by Jase Cooper.


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